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Providing Safe and Reliable Products
Quality Assurance System
Kyokuyo considers providing safe products its top priority and works on quality assurance efforts through its Quality Assurance Department. Quality Assurance Department members visit directly to the factories in Japan to inspect the factories and provide guidance. As overseas initiative, we station Quality Assurance members in China, Vietnam, and Thailand and work to ensure meticulous product quality and sanitation control. The local members receives regular training from Japan to gain a deeper understanding of the quality control needed for foods for the Japanese market. We have established a factory management system essential for maintaining a safe products supply. We also visit other overseas factories regularly, providing guidance and verifying management systems for such things as sanitation management, process control, foreign object contamination prevention measures, and food defense.
Basic Policy for Quality Assurance
Providing Safe Products
We make providing safe products to customers our top priority and build, maintain, and continuously review system to achieve this.
Providing Accurate Information
We communicate products information to customers accurately and clearly.
Compliance With Laws and Regulations
We comply with the Food Sanitation Act and all other food-related laws and regulations. We also comply with the voluntary agreements we have established.
Customer Service With Integrity
When there are accidents or complaints involving products we carry, we act quickly to prevent the spread of damage, investigate the cause, create countermeasure, and report to customers.
Food Safety Initiatives
The Kyokuyo Group has created proprietary guidelines for food defense against intentional food contamination and terrorism, which are highly important in the food industry. The foundation of organizational management is creating an environment where employees are aware that they bear responsibility for the safety of products. We focus not only on factory equipment and security management but also on creating a workplace environment that facilitates communication, information sharing, employee labor management, education, and training. Factories create food defense regulations based on the guidelines then work to strengthen management systems.
